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30-Day Money-Back Guarantee
If something isn't right, return it within 30 days of delivery date for a full refund of the item price.
How returns work in 3 simple steps
-
Start a return
Log into your account or use our return portal to print your prepaid label.
-
Post the item back
Pack items safely in original packaging and drop off at your nearest postal point.
-
Receive your refund
Funds returned to your original payment method within 5 business days of receipt.
What qualifies for a full refund
- Unused and in original undamaged packaging
- Proof of purchase / order number included
What is not covered
- Personalised or engraved items
- Gift cards and downloadable digital products
- Return shipping
- Customer pays
- Restocking fee
- None
- Refund method
- Original payment method
- Refund scope
- Item price only
- Processing time
- 5 business days after receipt
- Money in your account
- 3–10 business days after processing
Frequently asked questions
Who pays for return shipping?
Standard returns are paid by the customer, while return shipping is 100% free if the product arrived damaged or faulty.
How soon will I get my refund?
Once inspected (within 5 business days), your bank will typically process the funds back to your original payment method within 3–10 business days.